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Adding prongs to your customer fork

By Jeff Scherer, associate partner, Callbutton LLC – I just returned from a rather long trip where I attended the Miami Boat Show and the National Automotive Dealers Association (NADA) Conference in Orlando. (To satisfy some common questions, yes, the shows were a bit smaller than in the past, but exhibitors were very upbeat, not shaky and anxiously holding their breath like many expected). Read more >>

Why you should go undercover

Sunday night, I watched an episode of Undercover Boss, the new “reality TV show” that takes a company’s leader and puts them “undercover” on the front lines with the employees. The show featured Joe DePinto, the president and CEO of 7-Eleven, Inc., who spent a week disguised as “Danny,” a guy starring in a documentary on entry-level jobs. During this period, he spent time at several 7-Eleven stores and a factory, working alongside employees while investigating the challenges they faced and successes they accomplished. Read more >>

Just thinking

By Peter Granata, president, Granata Design and the Marine Design Resource Alliance — Ever notice how some leaders look at things individually rather than as a whole? They look at the numbers of the business but not the business overall. They focus on the problem, not what is causing the problem. They look at the way things have always been done in their industry but not the way other industries are accomplishing their goals. It’s called “not seeing the forest through the trees.” Read more >>

Do YOU have a club?

A week ago Thursday, I was running late for a seminar on unique profit centers at the International Marina & Boatyard Conference. When I slipped into my seat about 20 minutes into the 90-minute session, the presenters were talking about boat clubs, and while the discussion moved on to other topics as it wore on, it kept coming back to boat clubs. Not only did about a quarter of the audience of marina operators seem to have a boat club, most of the other three quarters wanted to learn their ins and outs. Read more >>

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