I was going about my normal boating news searches this morning when I stumbled across an article written by a stock analyst who had recently visited a handful of stores along Chicago’s Michigan Avenue. Like many of us, he has kids, and after being gone for a week on business, he was headed to the Disney store to pick up some “missed you while I was gone” presents before traveling home. Read more >>
Sunday night, I watched an episode of Undercover Boss, the new “reality TV show” that takes a company’s leader and puts them “undercover” on the front lines with the employees. The show featured Joe DePinto, the president and CEO of 7-Eleven, Inc., who spent a week disguised as “Danny,” a guy starring in a documentary on entry-level jobs. During this period, he spent time at several 7-Eleven stores and a factory, working alongside employees while investigating the challenges they faced and successes they accomplished. Read more >>
By Peter Granata, president, Granata Design and the Marine Design Resource Alliance — Ever notice how some leaders look at things individually rather than as a whole? They look at the numbers of the business but not the business overall. They focus on the problem, not what is causing the problem. They look at the way things have always been done in their industry but not the way other industries are accomplishing their goals. It’s called “not seeing the forest through the trees.” Read more >>
A week ago Thursday, I was running late for a seminar on unique profit centers at the International Marina & Boatyard Conference. When I slipped into my seat about 20 minutes into the 90-minute session, the presenters were talking about boat clubs, and while the discussion moved on to other topics as it wore on, it kept coming back to boat clubs. Not only did about a quarter of the audience of marina operators seem to have a boat club, most of the other three quarters wanted to learn their ins and outs. Read more >>
Gary B. Druckenmiller, Jr., TheOpenSea.com — Forget the introduction. No more hand-holding. There are default steps you should be taking right now to either dive-in or prep for the onslaught of social marketing in the months and years to come. Many of you are trying to avoid it. You can’t. It’s time to join the party. Here’s a quick hit-list … from start to finish. Read more >>
While I was a Brownie for a year or two in elementary school, it wasn’t my path to a love of the outdoors. I didn’t realize what an incredible impact Girl Scouts and Boy Scouts can have on kids until later in life. In my 20s, when I was dating my husband, I had a chance to attend quite a few Boy Scout ceremonies to cheer on his younger brother, Chad, who would eventually go on to achieve Eagle Scout. Over the years, I learned a lot about what was involved, from wilderness trips and fundraisers to the earning of patches of all colors, shapes and sizes. Most of all, I was impressed with how the program exposed kids to all kinds of experiences they wouldn’t otherwise have had. Read more >>
With the news this morning that Delta Air Lines is once again raising its fees for checked bags, here is at least a little evidence the company is not completely oblivious when it comes to public perception and customer service. Read more »
My husband and I have been married for more than 10 years, and despite the happy life we’ve created for our growing family, we still have problems. Take, for instance, our mail problem. Like most people out there, we get a ton of mail, most of it junk. And yet since I – the bill payer in the family – have yet to get with the times and pay my bills online, we also get important mail, like our mortgage and car payment coupons, as well as mail we enjoy, like the handful of magazines we subscribe to and a certain percentage of the catalogs we receive. Read more >>
Last week, I stayed at the Rosen Plaza in Orlando. It’s a potential home for the 2010 Marine Dealer Conference & Expo, and we were scouting the site to determine its capability of housing this growing event. We were on a tour with two of the facility’s sales managers when I happened to notice a vacationing middle schooler wearing a t-shirt with the letters “BMOC” proudly touting his claim that he was, indeed, the Big Man On Campus. The happenstance that I noticed this only provided a backdrop for what I had just experienced. Read more >>
Jeff Scherer, Associate Partner, Callbutton LLC – My 11-year-old son has grown up in a much different environment than I did. Ever since he could talk, he’s had access to a computer screen and mouse of some sort. He’s a gadget freak (OK, so is his dad), and is constantly indulged in PS3, PSP, MP3, DVD, LCD, HD, and all other acronyms electronic. Something surprising has happened to him in the past couple months, however. He has become very interested and (re)attached to his Legos. Aside from Lincoln Logs and maybe those cardboard bricks that they used to have in kindergarten, Legos might be the simplest toys ever made. I wondered what the sales and marketing discussions were in the Lego camps when the video game and Internet assaults started focusing on our kids a few years ago. I decided to take a look. Read more >>
Tags: Solutions
